Posted 1 Oct 2016 Hello, I hope this is the right section for this. about an hr ago, I refreshed my browser right after the reset and I noticed my BR was around 10K lower, started looking around and found that 2 purple pixies were missing: PATK and MATK, I can't say what level were they because I honestly don't remember but what Im sure is that I lost 10K BR, more or less. As I said, before I refreshed the browser everything was right, I even didn't open pixies all day at all. They just dissapeared, just like that. I hope you can investigate a little about it. If there's nothing you can do, please, at least let me know here and there will be no problem, I will keep working around a way to increment my BR again. Thank you for your attention. Game name: Sunny Server 7 Share this post Link to post Share on other sites
Posted 1 Oct 2016 2 hours ago, fb1232692610084941 said: Hello, I hope this is the right section for this. about an hr ago, I refreshed my browser right after the reset and I noticed my BR was around 10K lower, started looking around and found that 2 purple pixies were missing: PATK and MATK, I can't say what level were they because I honestly don't remember but what Im sure is that I lost 10K BR, more or less. As I said, before I refreshed the browser everything was right, I even didn't open pixies all day at all. They just dissapeared, just like that. I hope you can investigate a little about it. If there's nothing you can do, please, at least let me know here and there will be no problem, I will keep working around a way to increment my BR again. Thank you for your attention. Game name: Sunny Server 7 Before refreshing did you do any hero switching? Just one thought. Anything else you can tell us about what you were doing right before this happened? Also did you have a title equipped that might have gone away? That could have also been a cause of the drop. Just a thought. Hope someone can figure it out for you. Also you'll get more expedient support if you email support from the Help tab at the top of the game. Share this post Link to post Share on other sites
Posted 1 Oct 2016 Hi. No, no switching heroes and no titles neither. Someone in game told me that I should just let it go, that if I'm not VIP I will not get any help on this, so I think I will just forget about it, I might just be wasting my time on this. Share this post Link to post Share on other sites
Posted 1 Oct 2016 I'm not sure who told you this, but this isn't true at all. Your ability to get help has nothing to do with whether or not you are a VIP or not. The hardest part with something like this is there isn't a lot of information to go off of to try and diagnose the problem. Share this post Link to post Share on other sites
Posted 5 Oct 2016 well, they have access to all my activity log, so... I did ask for help using the help tab and, just like I was told, no response yet, and I understand why, I'm not VIP, haven't spent no money at all on this game, so, why bother on helping me. This topic can be closed now. I know I won't get any help Thanks Belle Irlan for your advice. Share this post Link to post Share on other sites
Posted 6 Oct 2016 Good day to you, Angel Miguel! We have recieved your request on our mail and we have sent you our response on the 2nd of October. Is very pity that you did not receive our response. Please, check you mail, we have duplicated our mail and sent it to you again. And as Belle Irlan told you - that's right... It doesn't matter VIP you or not. We support every our player. Thank you for request. Have a nice day! Share this post Link to post Share on other sites
Posted 11 Oct 2016 Hi, good day to you all. Unfortunately I have not received your response. As I stated in my second message, Game name: Sunny, server: S8 Inferno. I repeat I have received NO response from you, and it's ok, no worries,I have let that go, I just bought again the pixies I lost, I used market cash, is really not a big deal, I should've not even bother you with this. I understand you have more serious problems with other bugs. I just bought the pixies again and lvl'em up again, no problem. I just hope that don't happen again. it took me some time to recover the BR I lost. Anyway, thank you for your response. Have a good day. Share this post Link to post Share on other sites
Posted 12 Oct 2016 Good day to you, Sunny! We are glad that your problem was solved. Thank you for request. Have a nice day! Share this post Link to post Share on other sites
Posted 19 Oct 2016 Problem was solved. Topic is closed. For new question, please, create new topic, so we could work with it individually. Share this post Link to post Share on other sites
